Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Academic Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"Holthöwer, Jana"
Narrow search
Narrow search
Year of publication
From:
To:
Subject
All
Automation
2
Automatisierung
2
Robot
2
Roboter
2
Anthropomorphism
1
Artificial intelligence
1
Automated social presence
1
Computerized method
1
Computerunterstützung
1
Consumer behaviour
1
Customer service
1
Dienstleistungsqualität
1
Dienstleistungssektor
1
Digitalisierung
1
Digitization
1
Embarrassment
1
Human–machine collaboration
1
Konsumentenverhalten
1
Kundenservice
1
Künstliche Intelligenz
1
Robots
1
Service
1
Service industry
1
Service quality
1
Service robots
1
Social judgment
1
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Doorn, Jenny van
2
Holthöwer, Jana
2
Li, Jia
1
Puntoni, Stefano
1
Schumann, Jan Hendrik
1
Smailhodzic, Edin
1
Published in...
All
Journal of business research : JBR
1
Journal of the Academy of Marketing Science
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Robots do not judge : service robots can alleviate embarrassment in service encounters
Holthöwer, Jana
;
Doorn, Jenny van
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10014326641
Saved in:
2
Organizational frontlines in the digital age : the Consumer-Autonomous Technology-Worker (CAW) framework
Doorn, Jenny van
;
Smailhodzic, Edin
;
Puntoni, Stefano
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014304033
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
