Purpose – The purpose of this paper is to explore the nature and definitions of culture and its relationship to language and cultural sensitivity in hospitality management services. Design/methodology/approach – The paper takes the form of a critical literature review followed by a...

Purpose – The purpose of this paper is to provide a general exploratory review of perception and image in hospitality and tourism. The paper considers the nature of perception and image and how they can affect buying behaviour for hospitality and tourism products. Design/methodology/approach...

Purpose – The purpose of this paper is to explore the way in which fiction written in English has portrayed establishments which provide accommodation and food: namely inns and hotels. This personal mental portrayal contributes to the image of hotels by readers of fiction and ultimately to...

Purpose – The purpose of this paper is to consider how film can induce image, both individually and collectively. In particular, the psychological drivers of film are explored and how these may impact on tourism visitation. The impacts of film and cinema are explored, as is the relationship...

Purpose – The purpose of this paper is to explore the relationship between political instability upon destination image and perception and tourism consumer behavior. Design/methodology/approach – The paper takes a case study approach and uses cross‐sectional and qualitative methods to...

Purpose – Aims to suggest how characteristics of the idealized nuclear family may provide some lessons for the improved practice of hospitality management. Design/methodology/approach – Explores the origin and nature of the family as a social unit and the benefits experienced by its members...

Recounts how learning and development strategy at Costa Coffee (a division of Whitbread Restaurants) was investigated and shaped through a postgraduate research study. Describes the research methodology, which sought to benchmark Costa Coffee’s learning and development department and team...

This paper emphasizes the importance of learning in the workplace through reflecting after action, as in Kolb's experiential learning cycle. One of the most effective ways of producing insights from personal experience is by keeping a learning log as a means of reflecting upon, and articulating...