EconBiz - Find Economic Literature
    • Logout
    • Change account settings
  • A-Z
  • Beta
  • About EconBiz
  • News
  • Thesaurus (STW)
  • Research Skills
  • Help
  •  My account 
    • Logout
    • Change account settings
  • Login
EconBiz - Find Economic Literature
Publications Events
Search options
Advanced Search history
My EconBiz
Favorites Loans Reservations Fines
    You are here:
  • Home
  • Search: person:"Kiely, Julia"
Narrow search

Narrow search

Year of publication
Subject
All
Business 3 Management and Marketing 3 Finance and Financial Economics 2 Frederick Herzberg 1 Gewerkschaft 1 Großbritannien 1 Kaufleute 1 Learning organization 1 Lernende Organisation 1 Lieferantenmanagement 1 Merchants 1 Motivation 1 Organisatorischer Wandel 1 Organizational change 1 Sociology 1 Supplier relationship management 1 Trade union 1 United Kingdom 1
more ... less ...
Online availability
All
Undetermined 3 Free 2
Type of publication
All
Article 17
Type of publication (narrower categories)
All
Article in journal 3 Aufsatz in Zeitschrift 3
Language
All
Undetermined 12 English 5
Author
All
Kiely, Julia 13 Armistead, Colin 4 Kiely, Julia A. 4 Armistead, Colin G. 2 Beamish, Neal 2 Donnelly, Eddy 2 Ellis, John H.M. 2 Hole, Linda 2 Prescott, Jean 2 Sudnik, Paul 2 Peek, Grahame S. 1 Shipley, David D. 1 Stephenson, B. 1
more ... less ...
Published in...
All
Managing service quality : MSQ ; an international journal 3 The service industries journal 3 International journal of employment studies 2 The Service Industries Journal 2 European journal of marketing : EJM 1 Management services : journal of the Institute of Practitioners in Work Study, Organization and Methods 1 Problems and perspectives in management : PPM 1 Problems and perspectives in management : PPM ; international research journal 1
more ... less ...
Source
All
OLC EcoSci 9 BASE 3 ECONIS (ZBW) 3 RePEc 2
Showing 1 - 10 of 17
Cover Image
Exploring customer-supplier relationships in business-to-business through action research
Sudnik, Paul; Kiely, Julia - In: Problems and perspectives in management : PPM ; … 8 (2010) 4, pp. 37-46
Persistent link: https://www.econbiz.de/10008796189
Saved in:
Cover Image
Exploring customer-supplier relationships in business-to-business through action research
Sudnik, Paul; Kiely, Julia - In: Problems and perspectives in management : PPM 8 (2010) 4, pp. 37-46
Persistent link: https://www.econbiz.de/10009892590
Saved in:
Cover Image
Action inquiry strategies: taking stock and moving forward
Ellis, John H.M.; Kiely, Julia - 2000
By focusing on the dynamics of action inquiry strategies, this paper has framed the way in which the process is characterised and the potential of this approach for applied management research. The relationship between improved knowledge through action and improved action through reflection is...
Persistent link: https://www.econbiz.de/10009429682
Saved in:
Cover Image
Learning representation in the United Kingdom : helping unions organise or not?
Donnelly, Eddy; Kiely, Julia - In: International journal of employment studies 15 (2007) 1, pp. 69-88
Persistent link: https://www.econbiz.de/10003706427
Saved in:
Cover Image
Learning representation in the United Kingdom : helping unions organise or not?
Donnelly, Eddy; Kiely, Julia - In: International journal of employment studies 15 (2007) 1, pp. 69-88
Persistent link: https://www.econbiz.de/10009068162
Saved in:
Cover Image
Emotions in business-to-business service relationships
Kiely, Julia - In: The service industries journal 25 (2005) 3, pp. 373-390
Persistent link: https://www.econbiz.de/10006239736
Saved in:
Cover Image
Emotions in business-to-business service relationships
Kiely, Julia A. - In: The Service Industries Journal 25 (2005) 3, pp. 373-390
Emotion in business-to-business service relationships regarding cargo services is explored. The service relationship is characterised by mutual trust and cooperation. Contact is mainly via telephone or e-mail with some face-to-face interactions and participants providing a complex, multi-skilled...
Persistent link: https://www.econbiz.de/10010620511
Saved in:
Cover Image
Exploring the future roles and capabilities of customer service professionals
Kiely, Julia A.; Armistead, Colin G. - In: Managing service quality : MSQ ; an international journal 14 (2004) 1, pp. 26-39
Persistent link: https://www.econbiz.de/10007155560
Saved in:
Cover Image
Scenarios for future service encounters
Kiely, Julia; Beamish, Neal; Armistead, Colin - In: The service industries journal 24 (2004) 3, pp. 131-149
Persistent link: https://www.econbiz.de/10006245455
Saved in:
Cover Image
Scenarios for future service encounters
Kiely, Julia; Beamish, Neal; Armistead, Colin - In: The Service Industries Journal 24 (2004) 3, pp. 131-149
This article develops research-based scenarios of future service encounters. Views from senior customer service directors in 14 major service companies regarding future service encounters and future roles and capabilities of customer service professionals were gathered. This was considered in...
Persistent link: https://www.econbiz.de/10010620494
Saved in:
  • 1
  • 2
  • Next
  • Last
A service of the
zbw
  • Sitemap
  • Plain language
  • Accessibility
  • Contact us
  • Imprint
  • Privacy

Loading...