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Search: person:"Kim, Mi Ran"
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Beziehungsmarketing
8
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Consumer behaviour
6
Hotel industry
6
Hotellerie
6
Konsumentenverhalten
6
Dienstleistungsqualität
5
Gastgewerbe
5
Hospitality industry
5
Service quality
5
Arbeitskräfte
3
Arbeitsverhalten
3
Arbeitszufriedenheit
3
Codetermination
3
Customer delight
3
Job satisfaction
3
Mitbestimmung
3
Work behaviour
3
Workforce
3
Arbeitsbeziehungen
2
Brand love
2
Employee retention
2
Employment relations
2
Holiday behaviour
2
Mitarbeiterbindung
2
Organizational behaviour
2
Tourism employees
2
Tourismusberufe
2
USA
2
United States
2
Urlaubsverhalten
2
Verhalten in Organisationen
2
Willingness to pay
2
Zahlungsbereitschaftsanalyse
2
customer loyalty
2
customer satisfaction
2
delight
2
employee voice
2
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Undetermined
12
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Article
18
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Article in journal
16
Aufsatz in Zeitschrift
16
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English
17
Undetermined
1
Author
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Kim, Mi Ran
16
Choi, Laee
7
Cichy, Ronald F.
5
Knutson, Bonnie J.
5
Kim, Soyeon
4
Kim, Seung Hyun
3
Tkach, Julie L.
3
Cha, JaeMin
2
Heo, Man-ho
2
Kim, Mi-ran
2
Vogt, Christine
2
Borchgrevink, Carl P.
1
Cha, Jae Min
1
Han, Jaebum
1
Koh, Yoon
1
Kwon, He-Boong
1
Lee, Heijin
1
McCarty, Kathy
1
Randhawa, Praneet
1
Reynolds, Dennis
1
Sun, Hala
1
Yu, JungHee
1
Zhang, Lu
1
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Published in...
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Journal of hospitality marketing & management
5
International journal of contemporary hospitality management
4
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Consumer Behavior in Tourism and Hospitality
1
Journal of service management
1
Pacific Focus
1
Pacific focus : Inha journal of international studies
1
The journal of brand management : an international journal
1
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ECONIS (ZBW)
16
OLC EcoSci
1
Other ZBW resources
1
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1
A methodological exploration of generative artificial intelligence (AI) for efficient qualitative analysis on hotel guests' delightful experiences
Sun, Hala
;
Kim, Mi Ran
;
Kim, Soyeon
;
Choi, Laee
- In:
International journal of hospitality management
124
(
2025
),
pp. 1-13
Persistent link: https://www.econbiz.de/10015340087
Saved in:
2
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
3
The role of attachment to K-celebrity from a destination marketing perspective
Kim, Mi Ran
;
Lee, Heijin
;
Kim, Soyeon
;
Choi, Laee
- In:
Consumer Behavior in Tourism and Hospitality
19
(
2024
)
2
,
pp. 221-236
Persistent link: https://www.econbiz.de/10015077366
Saved in:
4
The role of employee empathy in forming brand love : customer delight and gratitude as mediators and power distance belief as a moderator
Choi, Laee
;
Kim, Mi Ran
;
Kim, Soyeon
- In:
Journal of service management
35
(
2024
)
3
,
pp. 381-407
Persistent link: https://www.econbiz.de/10015078009
Saved in:
5
Impact of customer-based corporate reputation on customer engagement behaviors : customer identification and brand love as mediators and industry type as a moderator
Choi, Laee
;
Kim, Mi Ran
;
Kwon, He-Boong
- In:
The journal of brand management : an international journal
29
(
2022
)
2
,
pp. 150-166
Persistent link: https://www.econbiz.de/10013170547
Saved in:
6
Topical foci, industries studied, and research topics : a study of 17 annual ICHRIE conferences
Koh, Yoon
;
Kim, Mi Ran
;
Reynolds, Dennis
;
McCarty, Kathy
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
5
,
pp. 887-891
Persistent link: https://www.econbiz.de/10012592007
Saved in:
7
Antecedents of social capital and its impact on satisfaction and Loyalty
Kim, Mi Ran
;
Cichy, Ronald F.
;
Zhang, Lu
;
Yu, JungHee
- In:
Journal of hospitality marketing & management
28
(
2019
)
2
,
pp. 263-284
Persistent link: https://www.econbiz.de/10012176613
Saved in:
8
Service innovations : what the managers believe and what the customers say
Randhawa, Praneet
;
Kim, Mi Ran
;
Cichy, Ronald F.
- In:
Journal of hospitality marketing & management
26
(
2017
)
2
,
pp. 186-206
Persistent link: https://www.econbiz.de/10011669774
Saved in:
9
Hotel employees' organizational behaviors from cross-national perspectives
Kim, Mi Ran
;
Choi, Laee
;
Knutson, Bonnie J.
; …
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3082-3100
Persistent link: https://www.econbiz.de/10011804942
Saved in:
10
The effects of employee voice and delight on job satisfaction and behaviors : comparison between employee generations
Kim, Mi Ran
;
Knutson, Bonnie J.
;
Choi, Laee
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 563-588
Persistent link: https://www.econbiz.de/10011578856
Saved in:
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