Process resilience represents a core competence for organizations in light of an increasing number of process disruptions, such as sudden increases in case arrivals or absences in the workforce. It reflects an organization’s ability to restore a process to its acceptable performance level...

The history of nineteenth century Arctic exploration is usually narrated as an ongoing race to the North Pole – by boat, sledge and balloon. The longer this race lasted, the more it became a truly national obsession and an object of public interest. Most of the participating nations were...