Byrd, Terry Anthony; Thrasher, Evelyn H.; Lang, Teresa; … - In: Omega 34 (2006) 5, pp. 448-460
Effective measurement of information system (IS) success continues to be a top concern for both practitioners and researchers. Labeled the "productivity paradox", previous attempts to quantify the benefits of IS have often resulted in inconclusive or inconsistent results. The present study...