To solve the technician scheduling problem, this paper establishes a technician scheduling model considering the task release time, and designs a branch delimitation algorithm to solve the problem accurately by fully utilizing each technician's skills and allocating limited human resources to...

For the scheduling needs of technicians in IT operations and maintenance services, a study was conducted with the objective of minimizing the total delay of heterogeneous technicians for independent service tasks. An IT technician scheduling model considering task release time is established,...