Ponsignon, Frédéric; Davies, Phil; Smart, Andi; … - In: The International Journal of Logistics Management 32 (2021) 3, pp. 872-897
Purpose: The objective of this work is to empirically investigate the design of a service delivery system that supports the provision of modular service logistics offerings. Design/methodology/approach: An in-depth single-case study relying on interview data and extensive documentary evidence...