//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: person:"McColl-Kennedy, Janet R."
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Dienstleistungsqualität
26
Consumer behaviour
20
Konsumentenverhalten
20
Relationship marketing
19
Beziehungsmarketing
18
Customer satisfaction
15
Kundenzufriedenheit
15
Dienstleistungssektor
12
Service industry
12
Beschwerdemanagement
8
Betriebliche Wertschöpfung
8
Complaint management
8
Value creation
8
Customer service
7
Dienstleistung
7
Health care
7
Kundenservice
7
Customer experience
6
Emotion
6
Gesundheitsversorgung
6
Services
6
Customer integration
5
Customer value
5
Gesundheitswesen
5
Health care system
5
Kundenintegration
5
Kundenwert
5
Satisfaction
5
Well-being
5
Australia
4
Australien
4
Business services
4
Innovation
4
Service innovation
4
USA
4
United States
4
Zufriedenheit
4
Competitive strategy
3
Dienstleistungsmarketing
3
more ...
less ...
Online availability
All
Undetermined
13
Free
2
Type of publication
All
Article
26
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
25
Aufsatz in Zeitschrift
25
Language
All
English
26
Undetermined
1
Author
All
McColl-Kennedy, Janet R.
27
Gustafsson, Anders
5
Patterson, Paul G.
5
Sweeney, Jillian C.
5
Witell, Lars
4
Brady, Michael K.
3
Snyder, Hannah
3
Amonini, Claudia
2
Dagger, Tracey S.
2
Danaher, Tracey S.
2
Frow, Pennie
2
Gallan, Andrew S.
2
Hogan, Suellen J.
2
Lervik-Olsen, Line
2
Payne, Adrian
2
Sirianni, Nancy J.
2
Smith, Amy K.
2
Surachartkumtonkun, Jiraporn
2
Aksoy, Lerzan
1
Anderson, Laurel
1
Andreassen, Tor Wallin
1
Barakshina, Tatiana
1
Bolton, Ruth N.
1
Breidbach, Christoph F.
1
Butcher, Ken
1
Cheung, Lilliemay
1
Colurcio, Maria
1
Danaher, Peter J.
1
Edvardsson, Bo
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Field, Joy M.
1
Figueiredo, Bernardo
1
Fotheringham, Darima
1
Friman, Margareta
1
Gain, Alexandria M.
1
Go Jefferies, Josephine
1
Gollnhofer, Johanna Franziska
1
Green, Teegan
1
Helkkula, Anu
1
more ...
less ...
Published in...
All
Journal of business research : JBR
4
Journal of service management
4
Journal of service research : JSR
4
The journal of services marketing
4
Journal of retailing
2
California management review
1
European journal of marketing : EJM
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of hospitality management
1
Journal of marketing management : MM
1
Journal of service research
1
Journal of the Academy of Marketing Science
1
more ...
less ...
Source
All
ECONIS (ZBW)
26
BASE
1
Showing
1
-
10
of
27
Sort
Relevance
Date (newest first)
Date (oldest first)
1
How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.
;
Frow, Pennie
;
Payne, Adrian
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
Saved in:
2
Cultivating resilience for sustainable service ecosystems in turbulent times : evidence from primary health care
McColl-Kennedy, Janet R.
;
Breidbach, Christoph F.
; …
- In:
The journal of services marketing
37
(
2023
)
9
,
pp. 1167-1185
Persistent link: https://www.econbiz.de/10014473554
Saved in:
3
Consumer lying behavior in service encounters
Snyder, Hannah
;
Witell, Lars
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
141
(
2022
),
pp. 755-769
Persistent link: https://www.econbiz.de/10013168018
Saved in:
4
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
5
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
6
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
7
How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.
;
Danaher, Tracey S.
;
Gallan, …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Linking service design to value creation and service research
Andreassen, Tor Wallin
;
Kristensson, Per
;
Lervik-Olsen, Line
- In:
Journal of service management
27
(
2016
)
1
,
pp. 21-29
Persistent link: https://www.econbiz.de/10011482091
Saved in:
10
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->