Yuliansyah, Yuliansyah; Rammal, Hussain; Maryani, Maryani; … - In: Business Process Management Journal 27 (2021) 4, pp. 1126-1141
Purpose: The study investigates the extent to which organizational learning and innovativeness can improve the firms' performance through a customer-focused strategy. Design/methodology/approach: Data were collected from Indonesian financial service firms using a questionnaire-based survey. The...