This article describes new concepts and methods that have successfully been applied to manage quality in a complex medical supply system. It introduces and integrates the concept of wholism, a method called Dialogue, and nonlinear techniques and describes how these approaches are used in...

The issue of caregiver burden within the context of end-of-life care has received considerable attention. Less focus has been directed at the corresponding issue of care recipients' perceptions of being a burden to others, referred to as "self-perceived burden". The purpose of this...

In today’s competitive business environment, organizations are being challenged to improve performance by improving processes, minimizing costs, and increasing output. Such changes can only be made by looking beyond traditional management systems. Continuous improvement (CI) and total quality...

Business process re‐engineering requires revolutionary, innovative changes to business processes in an organization in order to achieve major and dramatic improvements in the critical success factors. To accomplish these goals new technologies need to be investigated and adopted. Organizations...