Samuelsson, Peter; Nilsson, Lars‐Erik - In: International Journal of Quality & Reliability Management 19 (2002) 1, pp. 10-23
The performance of self‐assessment and the various tools for conducting self‐assessment have been frequently debated in the literature. This paper discusses the complete process of self‐assessment and how organisations use the EFQM excellence model in real‐life situations. The research,...