Search Results - person:"Parida, Bivraj Bhusan"

Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical evidence from Indian banking industry

Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Paradigm : the journal of Institute of Management Technology 16 (2012) 1, pp. 51-69

Persistent link: https://www.econbiz.de/10011758502

Zone of tolerance as a moderator in automated service quality-behavioural intention link : a study using structural equation modeling and CRM indexing

Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: International journal of economics and management … 1 (2012) 2, pp. 36-54

Persistent link: https://www.econbiz.de/10010209988

Service quality and switching behavior of customers

Baksi, Arup Kumar; Parida, Bivraj Bhusan - In: Management science letters 1 (2011) 4, pp. 405-414

Persistent link: https://www.econbiz.de/10009958908

Tourism development revisited : concepts, issues and paradigms

S, Sutheeshna Babu (ed.); Mishra, Sitikantha (contributor); … - 2008 - 1. publ.

section A. Tourism development : concepts, issues and process -- section B. Tourism products, the gaze and experiences -- section C. Emerging development paradigms -- section D. Analytical tools for tourism -- section E. Changing human resource practices

Persistent link: https://www.econbiz.de/10003681768