This paper studies a duopolistic market consisting of a conventional offline retailer and an online retailer, each of whom offers a competing benefit (attribute): Specifically, the conventional retailer is superior in terms of social aspects of the shopping experience, such as helpfulness of...

The usual negative effect of queue size on arrival to an M/M/c service facility is augmented, in this paper, by the negative network effect due to waiting with others, which increases as the exposure to others increases. The reward and cost structure acquires a new meaning, as the cost of...

This paper studies a duopolistic market consisting of a conventional offline retailer and an online retailer, each of whom offers a competing benefit (attribute): Specifically, the conventional retailer is superior in terms of social aspects of the shopping experience, such as helpfulness of...