Purpose While research has been conducted on the causes of workarounds, less is known about their impact on business processes and system outcomes. This study aims to investigate the impact on accounting information quality from workarounds implemented by personnel at a large global...

Purpose The purpose of this paper is to examine the role of organizational culture as a company migrates through a four-stage model for designing a performance measurement system (PMS) focused on customer profitability. Design/methodology/approach This is a single-site phenomenological case...

Purpose The purpose of this paper is to examine workarounds from the perspective of the users of the system, focusing on the outcomes of workarounds and their effect on the quality of accounting information. Design/methodology/approach Interviews were conducted with employees in the accounting...