"Twenty years ago, this seminal book on experience innovation by Joseph Pine and James Gilmore explored how savvy companies excel by offering compelling experiences for customers--resulting not only in customer allegiance but also in a more profitable bottom line. Translated into more than...

RE-RETAIL_Cover -- Title Page -- Copyright -- Dedication -- Contents -- Foreword -- Part 1: Retail is Dead -- 1: Software Eats Retail -- 2: Farewell to Bentonville -- 3: Know Thy Enemy -- 4: A One-Click World -- 5: The Delivery Arms Race -- 6: Requiem for Don Draper -- 7: The End of the...