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AI agents 1 AI-mediated zero-social-touch service 1 Artificial intelligence 1 Automation 1 Automatisierung 1 Computerized method 1 Computerunterstützung 1 Customer service 1 Dienstleistung 1 Dienstleistungsmanagement 1 Dienstleistungsmarketing 1 Dienstleistungssektor 1 Kundenservice 1 Künstliche Intelligenz 1 Selbstbedienung 1 Self-service 1 Service industry 1 Service management 1 Services 1 Services marketing 1 artificial intelligence 1 computer automation 1 self-service 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Cho, Erin 1 Lv, David Diwei 1 Qiu, Weiming 1
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The service industries journal 1
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ECONIS (ZBW) 1
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The social assumption in service redefined by AI-mediated zero-social-touch services
Lv, David Diwei; Qiu, Weiming; Cho, Erin - In: The service industries journal 45 (2025) 13/14, pp. 1133-1156
Persistent link: https://www.econbiz.de/10015531915
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