Quazi, Hesan A.; Jacobs, Ronald L. - In: International Journal of Quality & Reliability Management 21 (2004) 5, pp. 497-517
The push for ISO 9000 certification in Singapore can be viewed as a positive step towards enhancing training and development activities in the certified companies. This exploratory study examined the nature and extent of impact of ISO 9001 certification on training and development activities of...