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Website characteristics
Beziehungsmarketing
9
Relationship marketing
9
Consumer behaviour
6
Dienstleistungsqualität
6
E-commerce
6
Electronic Commerce
6
Konsumentenverhalten
6
Service quality
6
Customer satisfaction
4
Kundenzufriedenheit
4
Bank
3
Chatbot
2
Confidence
2
Customer retention
2
Customer service
2
Dienstleistungssektor
2
Distribution channel
2
Electronic Banking
2
Electronic banking
2
Kundenbindung
2
Kundenservice
2
Lieferantenmanagement
2
Measurement
2
Messung
2
Online relationship quality
2
Service industry
2
Supplier relationship management
2
Vertrauen
2
Vertriebsweg
2
Viral marketing
2
Virales Marketing
2
relationship marketing
2
tourisme
2
2000-2008
1
Banking industry
1
Banking services
1
Banks
1
Big event
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Brun, Isabelle
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Fortin, Annick
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Rajaobelina, Lova
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Ricard, Line
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Journal of financial services marketing : JFSM
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Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
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