Brooks, Mary R.; Schellinck, Tony; Pallis, Athanasios A. - In: Maritime Policy & Management 38 (2011) 3, pp. 315-334
The objective of this paper is to examine how users evaluate port effectiveness and identify those constructs relevant to that evaluation. The three user groups studied are carriers, cargo interests, and suppliers of services at the port. The study team developed an on-line survey instrument and...