This in-depth analysis was commissioned by the European Parliament's Policy Department for Justice, Civil Liberties and Institutional Affairs at the request of the Committee on Legal Affairs (JURI). It assesses the Commission's 2023 Annual Report on monitoring the application of EU law and...

This in-depth analysis was commissioned by the European Parliament's Policy Department for Justice, Civil Liberties and Institutional Affairs at the request of the Committee on Legal Affairs (JURI). It assesses the Commission's 2023 Annual Report on monitoring the application of EU law and...

In March 2020, the membership of the European Law Institute adopted the ELI Model Rules on Online Platforms. These Model Rules are the result of a 5-year project during which a multinational working group drafted and developed rules for the relationship between online platforms and their users....

This study presents an overview of the current state of play in the area of e-commerce. It discusses the existing legislative framework of the Digital Single Market as well as the technologydriven changes of market and economy that have taken place over the last twenty years. The analysis...

The study analyses the inconveniences of paper receipts and guarantees that are lost or fade away. The collected evidence indicates that missing paper documents may result in problems for consumers in the enforcement of their rights. The study assesses e-receipt solutions already existing on the...

The study analyses the inconveniences of paper receipts and guarantees that are lost or fade away. The collected evidence indicates that missing paper documents may result in problems for consumers in the enforcement of their rights. The study assesses e-receipt solutions already existing on the...

The aim of this paper is to reflect upon the need to adjust EU consumer contract law to take into account the changing market structure caused by the rise of online platforms such as Airbnb, Uber or Amazon Marketplace. It is argued that the existing regulatory framework is primarily focused on...

The study collates information on discrimination against consumers on grounds of place of residence or nationality in the Digital Single Market (DSM). Collected evidence indicates such practices as refusals to sell or discriminatory conditions depriving consumers of access to goods and services...

This paper outlines the main trends of the evolution of EU consumer legislation. It ends with some recent developments, in particular ADR and projects of standardisation organisations such as the CEN in the area of services. It draws the seemingly paradoxical conclusion that EU consumer law may...