Search Results - person:"Walsh, Gianfranco"

Investigating the existence of ethnic bias in professional services

Walsh, Gianfranco - In: Journal of business research : JBR 182 (2024), pp. 1-14

Persistent link: https://www.econbiz.de/10015130588

Environmental sustainability-profitability beliefs among firm decision makers : measurement and consequences

Dose, David; Reinhardt, Ronny; Schwabe, Maria; Walsh, … - In: Long range planning : LRP ; international journal of … 58 (2025) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10015331186

Keep them busy, keep them flowing? : the effects of actively versus passively occupied wait time

Böddeker, Sebastian; Rothert-Schnell, Caroline; Walsh, … - In: Journal of business research : JBR 189 (2025), pp. 1-13

Persistent link: https://www.econbiz.de/10015413708

Hybrid offerings sales capability : conceptualization, scale development and validation

Schaarschmidt, Mario; Walsh, Gianfranco; Evanschitzky, … - In: British journal of management 33 (2022) 3, pp. 1560-1583

Persistent link: https://www.econbiz.de/10013331139

Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures

Walsh, Gianfranco; Shiu, Edward; Schaarschmidt, Mario; … - In: Psychology & marketing 39 (2022) 12, pp. 2361-2383

Persistent link: https://www.econbiz.de/10013465198

After the Revolution – New Opportunities for Service Research in a Digital World

Kunz, Werner H.; Walsh, Gianfranco - 2021

Purpose – Digital media has revolutionized societies and changed forever how we do business. This paper aims to determine the current scope of service research in the area of digital media, identifying research gaps, and introducing new research contributions to complement our knowledge of...

Persistent link: https://www.econbiz.de/10014089100