Problem definition: Multi-stage service is common in healthcare. One widely adopted approach to manage patient visits in multi-stage service is to provide patients with visit itineraries, which specify individualized appointment time for each patient at each service stage. We study how to design...

Problem definition: Intraproject learning in project scheduling is concerned with the use of learning among the similar tasks in the project to improve the overall performance of the project schedule. Under intraproject learning, knowledge gained from completing some tasks in a project is used...