Recent changes to health care reimbursements policy mandate hospitals to improve simultaneously on conformance and experiential quality. Conformance quality measures the level of caregivers’ adherence to evidence-based standards of care while experiential quality measures the level of...

To investigate the opportunity for hospitals to achieve better care at lower cost, we examine two key process quality measures – conformance quality and experiential quality – and two measures of performance – readmission rate and cost per discharge. Conformance quality represents...

Introduction -- The cold war and the outer space treaty -- The 1990s : a false dawn for private interests in space -- A $20 million ticket -- NASA : from contractor to client -- Money and politics -- Selfie sticks in space -- A cluttered universe -- The newcomers -- Floating factories -- The...