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~subject:"Customer service"
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Customer service
Beziehungsmarketing
25
Relationship marketing
25
Salespeople
22
Verkaufspersonal
22
Customer satisfaction
16
Kundenzufriedenheit
16
Deutschland
14
Germany
14
Selling
13
Verkauf
13
Consumer behaviour
12
Konsumentenverhalten
12
Reisevermittler
10
Travel agency
10
Dienstleistungsqualität
9
Preismanagement
9
Pricing strategy
9
Service quality
9
USA
8
United States
8
Employee retention
7
Mitarbeiterbindung
7
Vertrieb
6
Arbeitszufriedenheit
5
Außendienst
5
Erfolgsfaktor
5
Field sales force
5
Job satisfaction
5
Success factor
5
Willingness to pay
5
Zahlungsbereitschaftsanalyse
5
Brand management
4
Dienstleistungsmarketing
4
Führungskräfte
4
Führungsstil
4
Leadership style
4
Managers
4
Markenführung
4
Organizational identification
4
Physical distribution
4
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Wieseke, Jan
3
Alavi, Sascha
1
Alavi, Sascha H.
1
Habel, Johannes
1
Kessler-Thönes, Tino
1
Kraus, Florian
1
Lingenfelder, Michael
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Schmidt, Karsten
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Schmitz, Christian
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Schneider, Janina-Vanessa
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Journal of service research : JSR
2
Dienstleistungscontrolling
1
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ECONIS (ZBW)
3
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When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
Saved in:
2
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
3
Mitarbeiter-Performance im Servicekontakt - Modellierung und Messung mittels Mystery Shopping im Tourismus
Lingenfelder, Michael
;
Schmidt, Karsten
;
Wieseke, Jan
- In:
Dienstleistungscontrolling
,
(pp. 181-210)
.
2005
Persistent link: https://www.econbiz.de/10003302041
Saved in:
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