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Search: person:"Wirtz, Jochen"
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20
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18
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14
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English
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Wirtz, Jochen
179
Mattila, Anna S.
16
Heracleous, Loizos
15
Kunz, Werner H.
13
Lovelock, Christopher H.
10
Paluch, Stefanie
10
Ehret, Michael
8
Chew, Patricia
5
Mariani, Marcello M.
5
Bateson, John E. G.
4
Chahal, Hardeep
4
Hartley, Nicole
4
Orsingher, Chiara
4
Pitardi, Valentina
4
Tambyah, Siok Kuan
4
Tang, Christopher S.
4
Xiao, Ping
4
Benoit, Sabine
3
Burke, Eugene
3
Gelbrich, Katja
3
Gruber, Thorsten
3
Holmqvist, Jonas
3
Johnston, Robert
3
Jyoti, Jeevan
3
Kimes, Sheryl E.
3
Kum, Doreen
3
Lwin, May O.
3
Martins, Antje
3
Menkhoff, Thomas
3
Orth, Ulrich R.
3
Rafaeli, Anat
3
Ramaseshan, B.
3
So, Kevin Kam Fung
3
Tsiotsou, Rodoula H.
3
Tuzovic, Sven
3
Vaughan, Carly
3
Williams, Jerome D.
3
Wittkowski, Kristina
3
Ambtman, Anouk den
2
Bateson, John E.G.
2
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International journal of service industry management : IJSIM
15
Journal of service management
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Winning in service markets series
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The journal of services marketing
9
Journal of Service Management
7
Journal of business research : JBR
7
Journal of service research : JSR
6
Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore
5
Harvard-Business-Manager : das Wissen der Besten
5
Journal of the Academy of Marketing Science
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Harvard business review : HBR
3
Journal of Services Marketing
3
Journal of service research
3
Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V.
2
Business strategy review
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European journal of operational research : EJOR
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of Asian business
2
Journal of retailing
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Organizational dynamics : a quarterly review of organizational behavior for professional managers
2
The service industries journal
2
A Research Agenda for Service Marketing
1
AMS review : official publication of the Academy of Marketing Science
1
Contemporary Trends in Marketing : Problems, Processes and Prospects
1
Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor
1
European Journal of Marketing
1
European Journal of Operational Research
1
European journal of marketing
1
Foundations and Trends(R) in Marketing
1
Foundations and trends in marketing : FTMKT
1
Handbook of Developments in Consumer Behaviour
1
Handbook of developments in consumer behaviour
1
Handbook of research on customer engagement
1
International Journal of Service Industry Management
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Italian journal of marketing : ITJM
1
Journal of Air Transport Management
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Source
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ECONIS (ZBW)
100
OLC EcoSci
52
Other ZBW resources
14
RePEc
7
USB Cologne (EcoSocSci)
4
BASE
2
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1
How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen
;
Pitardi, Valentina
- In:
Italian journal of marketing : ITJM
2023
(
2023
)
3
,
pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
Saved in:
2
The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo
;
Mariani, Marcello M.
;
Vega, Rodrigo P.
; …
- In:
Psychology & marketing
40
(
2023
)
11
,
pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
Saved in:
3
Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh Kumar
;
Hughes, David Laurie
;
Wang, Yichuan
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
Saved in:
4
Corporate digital responsibility in service firms and their ecosystems
Wirtz, Jochen
;
Kunz, Werner H.
;
Hartley, Nicole
; …
- In:
Journal of service research
26
(
2023
)
2
,
pp. 173-190
Persistent link: https://www.econbiz.de/10014246203
Saved in:
5
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
6
AI in marketing, consumer research and psychology : a systematic literature review and research agenda
Mariani, Marcello M.
;
Perez-Vega, Rodrigo
;
Wirtz, Jochen
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 755-776
Persistent link: https://www.econbiz.de/10013165434
Saved in:
7
Narratives in entrepreneurial ecosystems : drivers of effectuation versus causation
Hubner, Sylvia
;
Most, Fabian
;
Wirtz, Jochen
;
Auer, …
- In:
Small business economics : an international journal
59
(
2022
)
1
,
pp. 211-242
Persistent link: https://www.econbiz.de/10013273678
Saved in:
8
Corporate digital responsibility (CDR) in the age of AI : implications for interactive marketing
Kunz, Werner H.
;
Wirtz, Jochen
- In:
Journal of research in interactive marketing : …
18
(
2024
)
1
,
pp. 31-37
Persistent link: https://www.econbiz.de/10014475060
Saved in:
9
Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
10
Service robots and their implications for service delivery
Wirtz, Jochen
;
Kunz, Werner H.
;
Paluch, Stefanie
; …
- In:
A Research Agenda for Service Marketing
,
(pp. 23-43)
.
2024
Persistent link: https://www.econbiz.de/10014517864
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