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  • Search: person:"Wirtz, Jochen"
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Year of publication
Subject
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Dienstleistungssektor 34 Consumer behaviour 31 Service industry 28 Konsumentenverhalten 24 Service quality 24 Dienstleistungsqualität 23 Artificial intelligence 18 Künstliche Intelligenz 17 Beziehungsmarketing 16 Customer satisfaction 16 Marketing 16 Relationship marketing 16 Services marketing 16 Dienstleistungsmarketing 15 Robot 15 Roboter 15 Dienstleistung 13 Customer service 11 Digitization 11 Kundenservice 11 Kundenzufriedenheit 11 Singapore 11 Digitalisierung 10 Services 9 Singapur 9 AI 7 Service management 7 Airline 6 B-to-B-Marketing 6 Beschwerdemanagement 6 Brand management 6 Business-to-business marketing 6 Complaint management 6 Dienstleistungsmanagement 6 Fluggesellschaft 6 Service robots 6 Social Web 6 Social web 6 Bibliometrics 5 Bibliometrie 5
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Online availability
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Undetermined 87 Free 20 CC license 1
Type of publication
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Article 178 Book / Working Paper 34
Type of publication (narrower categories)
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Article in journal 71 Aufsatz in Zeitschrift 71 research-article 14 Aufsatz im Buch 11 Book section 11 Aufsatzsammlung 2 Case study 2 Collection of articles of several authors 2 Fallstudie 2 Sammelwerk 2 back-matter 2 conceptual-paper 2 review 2 Bibliografie 1 Lehrbuch 1 Ratgeber 1 Textbook 1 non-article 1 review-article 1
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Language
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English 145 Undetermined 60 German 7
Author
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Wirtz, Jochen 212 Mattila, Anna S. 21 Kunz, Werner H. 16 Heracleous, Loizos 15 Paluch, Stefanie 12 Ehret, Michael 11 Lovelock, Christopher H. 10 Pitardi, Valentina 6 Chew, Patricia 5 Kum, Doreen 5 Liu, Qing 5 Mariani, Marcello M. 5 Rafaeli, Anat 5 Ramaseshan, B. 5 Tuzovic, Sven 5 Bateson, John E. G. 4 Chahal, Hardeep 4 Hartley, Nicole 4 Johnston, Robert 4 Kimes, Sheryl E. 4 Orsingher, Chiara 4 Orth, Ulrich R. 4 So, Kevin Kam Fung 4 Tambyah, Siok Kuan 4 Tang, Christopher S. 4 Xiao, Ping 4 Benoit, Sabine 3 Burke, Eugene 3 Fisk, Ray 3 Fritze, Martin Paul 3 Gelbrich, Katja 3 Georgi, Dominik 3 Grandey, Alicia 3 Grove, Stephen 3 Gruber, Thorsten 3 Harris, Lloyd C. 3 Holmqvist, Jonas 3 Horváth, Csilla 3 Jaakkola, Elina 3 Jyoti, Jeevan 3
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Institution
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Springer Malaysia Representative Office 1
Published in...
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Journal of Service Management 18 Journal of service management 16 International journal of service industry management : IJSIM 15 Winning in service markets series 13 Journal of Services Marketing 10 Journal of business research : JBR 9 The journal of services marketing 9 Journal of service research : JSR 6 Asia Pacific journal of management : APJM ; a publication of the Faculty of Business Administration, National University of Singapore 5 Harvard-Business-Manager : das Wissen der Besten 5 Journal of the Academy of Marketing Science 5 Managing service quality : MSQ ; an international journal 5 Psychology & marketing 5 Journal of service research 4 Harvard business review : HBR 3 The service industries journal 3 Berichte / Forschungsinstitut der Internationalen Wissenschaftlichen Vereinigung Weltwirtschaft und Weltpolitik (IWVWW) e.V. 2 Business strategy review 2 European journal of operational research : EJOR 2 Industrial marketing management : the international journal for industrial and high-tech firms 2 International Marketing Review 2 International marketing review 2 Journal of Asian business 2 Journal of Service Theory and Practice 2 Journal of retailing 2 Organizational dynamics : a quarterly review of organizational behavior for professional managers 2 Tourism management : research, policies, practice 2 A Research Agenda for Service Marketing 1 AMS review : official publication of the Academy of Marketing Science 1 Contemporary Trends in Marketing : Problems, Processes and Prospects 1 Die informatisierte Service-Ökonomie : Veränderungen im privaten und öffentlichen Sektor 1 European Business Review 1 European Journal of Marketing 1 European Journal of Operational Research 1 European journal of marketing 1 Foundations and Trends(R) in Marketing 1 Foundations and trends in marketing : FTMKT 1 Handbook of Developments in Consumer Behaviour 1 Handbook of developments in consumer behaviour 1 Handbook of research on customer engagement 1
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Source
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ECONIS (ZBW) 111 OLC EcoSci 52 Other ZBW resources 36 RePEc 7 USB Cologne (EcoSocSci) 4 BASE 2
Showing 1 - 10 of 212
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Digital service innovation in B2B markets
Kowalkowski, Christian; Wirtz, Jochen; Ehret, Michael - In: Journal of service management 35 (2024) 2, pp. 280-305
Persistent link: https://www.econbiz.de/10015077990
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Affect-as-information : customer and employee affective displays as expeditious predictors of customer satisfaction
Ashtar, Shelly; Yom-Tov, Galit B.; Rafaeli, Anat; … - In: Journal of service research 27 (2024) 4, pp. 525-542
Persistent link: https://www.econbiz.de/10015375820
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AI concierge in the customer journey : what is it and how can it add value to the customer?
Liu, Qing; Vakeel, Khadija Ali; Smith, Nicholas A.; … - In: Journal of service management 35 (2024) 6, pp. 136-158
Persistent link: https://www.econbiz.de/10015208862
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Digital transformation : a multidisciplinary perspective and future research agenda
Paul, Justin; Ueno, Akiko; Dennis, Charles; Alamanos, … - In: International journal of consumer studies 48 (2024) 2, pp. 1-28
Persistent link: https://www.econbiz.de/10014531556
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Ethical considerations of service organizations in the information age
Camilleri, Mark Anthony; Zhong, Lina; Rosenbaum, Mark; … - In: The service industries journal 44 (2024) 9/10, pp. 634-660
Persistent link: https://www.econbiz.de/10015050112
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Metaperception benefits of service robots in uncomfortable service encounters
Pitardi, Valentina; Wirtz, Jochen; Paluch, Stefanie; … - In: Tourism management : research, policies, practice 105 (2024), pp. 1-14
Persistent link: https://www.econbiz.de/10015072985
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AI concierge in the customer journey: what is it and how can it add value to the customer?
Liu, Qing; Vakeel, Khadija Ali; Smith, Nicholas A.; … - In: Journal of Service Management 35 (2024) 6, pp. 136-158
Purpose An AI concierge is a technologically advanced, intelligent and personalized assistant that is designated to an individual customer, proactively taking care of that customer’s needs throughout the service journey. This article envisions the idea of AI concierges and discusses how to...
Persistent link: https://www.econbiz.de/10015352111
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The impact of service robots on customer satisfaction online ratings : the moderating effects of rapport and contextual review factors
Borghi, Matteo; Mariani, Marcello M.; Vega, Rodrigo P.; … - In: Psychology & marketing 40 (2023) 11, pp. 2355-2369
Persistent link: https://www.econbiz.de/10014432406
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Metaverse marketing : how the metaverse will shape the future of consumer research and practice
Dwivedi, Yogesh K.; Hughes, David Laurie; Wang, Yichuan; … - In: Psychology & marketing 40 (2023) 4, pp. 750-776
Persistent link: https://www.econbiz.de/10014290859
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How intelligent automation, service robots, and AI will reshape service products and their delivery
Wirtz, Jochen; Pitardi, Valentina - In: Italian journal of marketing : ITJM 2023 (2023) 3, pp. 289-300
Persistent link: https://www.econbiz.de/10014330947
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