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Search: person:"Zhang, Xiya"
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Customer value
3
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Customer integration
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Customer satisfaction
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Dienstleistungsqualität
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Service-Dominant Logic
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Advocacy intentions
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CIMO
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Customer-perceived value
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Digitalisierung
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English
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Balaji, M. S.
4
Jiang, Yangyang
4
Zhang, Xiya
4
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International journal of contemporary hospitality management
2
International studies of management & organization : ISMO
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
4
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Charting the future of digital servitization using CIMO framework
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International studies of management & organization : ISMO
55
(
2025
)
1
,
pp. 112-139
Persistent link: https://www.econbiz.de/10015195175
Saved in:
2
Robots in service : how robot capabilities and personalities drive customer value co-creation and satisfaction
Balaji, M. S.
;
Jiang, Yangyang
;
Zhang, Xiya
- In:
International journal of contemporary hospitality management
37
(
2025
)
3
,
pp. 1016-1035
Persistent link: https://www.econbiz.de/10015210293
Saved in:
3
Customer-perceived value influence on luxury hotel purchase intention among potential customers
Jiang, Yangyang
;
Zhang, Xiya
;
Balaji, M. S.
- In:
Tourism analysis : an interdisciplinary tourism & …
27
(
2022
)
4
,
pp. 559-566
Persistent link: https://www.econbiz.de/10013552661
Saved in:
4
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
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