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  • Search: subject:"服务接触特点"
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Artificial intelligence 1 Beziehungsmarketing 1 Consumer behaviour 1 Customer service 1 Dienstleistung 1 Dienstleistungsqualität 1 Dienstleistungssektor 1 Konsumentenverhalten 1 Kundenservice 1 Künstliche Intelligenz 1 Relationship marketing 1 Robot 1 Roboter 1 Service industry 1 Service quality 1 Service robots 1 Services 1 anthropomorphism 1 artificial intelligence 1 customer features 1 framework 1 human-likeness 1 robot design 1 service encounter characteristics 1 与人类相似 1 人工智能 1 客户特点 1 拟人化 1 服务接触特点 1 服务机器人 1 机器人设计 1 架构 1
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Article in journal 1 Aufsatz in Zeitschrift 1
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English 1
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Belanche, Daniel 1 Casaló, Luis V. 1 Flavián Blanco, Carlos 1 Schepers, Jeroen 1
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The service industries journal 1
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ECONIS (ZBW) 1
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Service robot implementation : a theoretical framework and research agenda
Belanche, Daniel; Casaló, Luis V.; Flavián Blanco, Carlos - In: The service industries journal 40 (2020) 3/4, pp. 203-225
Persistent link: https://www.econbiz.de/10012208486
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