Search Results - subject:"AI Chatbots"

Humanizing the customer experience with AI chatbots : a study in the food services industry toward achieving SDG 11 and SDG 12

Hitti, Sandreen; Ramadan, Alaaeddine - In: Journal of business and socio-economic development 6 (2026) 2, pp. 209-231

This study explores how AI chatbots in the food service industry can enhance customer experience while contributing to …

Persistent link: https://www.econbiz.de/10015616452

Towards smart public administration : a TOE-based empirical study of AI chatbot adoption in a transitioning government context

Omonov, Mansur Samadovich; Ahn, Yonghan - In: Administrative Sciences : open access journal 15 (2025) 8, pp. 1-29

As governments pursue digital transformation to improve service delivery and administrative efficiency, AI chatbots …. This study aims to empirically examine the key aspects, challenges, and strategic implications of AI chatbots' adoption in …

Persistent link: https://www.econbiz.de/10015448519

Factors influencing AI chatbot adoption in government administration : a case study of Sri Lanka's digital government

Rathnayake, Arjuna Srilal; Nguyen, Truong Dang Hoang Nhat; … - In: Administrative Sciences : open access journal 15 (2025) 5, pp. 1-29

operations. Based on previous research, this study provides a structured survey to find out respondents' thoughts on using AI … chatbots to enhance government service delivery. With a valid sample size of 207 responses obtained from Sri Lanka, the data …

Persistent link: https://www.econbiz.de/10015406745

Unveiling the impact of ai-chatbot attributes and anthropomorphic cues in e-commerce

Hamedani, Sharareh Shahidi; Manivannan, Yuvanraaj; … - In: Pakistan journal of commerce and social sciences 19 (2025) 3, pp. 441-467

The rise of AI chatbots in e-commerce has revolutionized digital customer service, yet understanding the factors … engagement with AI chatbots in e-commerce. A quantitative approach was employed, involving a sample of 423 respondents from … Malaysia who interacted with AI chatbots on e-commerce platforms. Data were analyzed using partial least square structural …

Persistent link: https://www.econbiz.de/10015475268

Factors influencing AI chatbot adoption in government administration: A case study of Sri Lanka's digital government

Rathnayake, Arjuna Srilal; Ahn, Yonghan - In: Administrative Sciences 15 (2025) 5, pp. 1-29

Persistent link: https://www.econbiz.de/10015424400

Unveiling the impact of ai-chatbot attributes and anthropomorphic cues in e-commerce

Hamedani, Sharareh Shahidi; Manivannan, Yuvanraaj; … - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 19 (2025) 3, pp. 441-467

Persistent link: https://www.econbiz.de/10015482404

Human-like or robot-like AI chatbots? : consumer's preference of the anthropomorphism of AI chatbots under the advance selling

Zhang, Mengmeng; Xu, Yuandong; Huang, Yifan; Wang, Huanzhang - In: Asia Pacific journal of marketing and logistics 37 (2025) 12, pp. 3965-3983

Persistent link: https://www.econbiz.de/10015638514

The paradoxes of generative AI-enabled customer service : a guide for managers

Ferraro, Carla; Demsar, Vlad; Sands, Sean; Restrepo, Mariluz - In: Business horizons 67 (2024) 5, pp. 549-559

Persistent link: https://www.econbiz.de/10015095172

Ai-driven chatbots in CRM : economic and managerial implications across industries

Khneyzer, Chadi; Boustany, Zaher; Dagher, Jean - In: Administrative Sciences : open access journal 14 (2024) 8, pp. 1-16

, efficiency, and human performance. In addition, AI chatbots have proven useful in a variety of industries, including retail and …

Persistent link: https://www.econbiz.de/10015071505

Invigorating continuance intention among users of AI chatbots in the banking industry : an empirical study from Tanzania

Mfumbilwa, Esther Ernest; Mnong'one, Caroline; … - In: Cogent business & management 11 (2024) 1, pp. 1-19

from AI chatbots, and continuance intention using the Uses and Gratification (U&G) theory. This study gathered data from … intention to accept recommendations from AI chatbots. The study recommends that marketers ensure that AI chatbots, serving as … model developed and tested in this study is among the very few studies that examine AI chatbots' continuance intentions in …

Persistent link: https://www.econbiz.de/10015449017