Afeche, Philipp; Hu, Junqi; Ibrahim, Rouba; Sarhangian, … - 2022
Motivated by empirical studies on the impact of information on abandonment in service systems, we study novel queueing … models with abandonment rates that depend on the system state and the granularity of customers’ state information.We consider … information levels and generate insights on (1) the effects of information granularity on the queue length and abandonment rate …