The General Data Protection Regulation (GDPR) obliges data controllers to inform users about data processing practices. Long criticised for inefficiency, privacy policies face a substantive shift with the recent introduction of privacy labels by the Apple App Store and the Google Play Store....

Firms often choose with whom to compete and how similar or how different their products should be relative to those of their rivals. This paper investigates this issue in the app economy by studying the determinants of mobile app success. We leverage natural language processing and unsupervised...

Can active choice mitigate the effects of preset defaults? We study this question using a difference-in-differences design around the rollout of the EU's Digital Markets Act, which required iOS and Android to display browser choice screens under certain conditions. We find large effects, with...

This study analysed the mechanism to generate e-loyalty among customers through e-service quality regarding OFD (OFD) apps. It examined the indirect influence of e-service quality on e-loyalty through the mediation of e-trust and e-satisfaction of customers. The serial mediation approach was...