Search Results - subject:"Appointment scheduling"

Appointment overbooking in health care clinics to improve patient service and clinic performance

LaGanga, Linda R.; Lawrence, Stephen R. - In: Production and operations management : an international … 21 (2012) 5, pp. 874-888

Persistent link: https://www.econbiz.de/10009667712

A universal appointment rule in the presence of no-shows and walk-Ins

Cayirli, Tugba; Yang, Kum-khiong; Quek, Ser Aik - In: Production and operations management : an international … 21 (2012) 4, pp. 682-697

Persistent link: https://www.econbiz.de/10009581277

Adaptive Appointment Systems with Patient Preferences

Wang, Wen-Ya; Gupta, Diwakar - In: Manufacturing & Service Operations Management 13 (2011) 3, pp. 373-389

Patients' satisfaction with an appointment system when they attempt to book a nonurgent appointment is affected by their ability to book with a doctor of choice and to book an appointment at a convenient time of day. For medical conditions requiring urgent attention, patients want quick access...

Persistent link: https://www.econbiz.de/10010630496

Reserving capacity for urgent patients in primary care

Dobson, Gregory; Hasija, Sameer; Pinker, Edieal J. - In: Production and operations management : an international … 20 (2011) 3, pp. 456-473

Persistent link: https://www.econbiz.de/10009160849

The impact of variability and patient information on health care system performance

Salzarulo, Peter A.; Bretthauer, Kurt M.; Côté, Murray J. - In: Production and operations management : an international … 20 (2011) 6, pp. 848-859

Persistent link: https://www.econbiz.de/10009405320

Effect of two-level provider capacities on the performance of open access clinics

Qu, Xiuli; Shi, Jing - In: Health Care Management Science 12 (2009) 1, pp. 99-114

Persistent link: https://www.econbiz.de/10005718962

Scheduling Arrivals to Queues: A Single-Server Model with No-Shows

Hassin, Refael; Mendel, Sharon - In: Management Science 54 (2008) 3, pp. 565-572

Queueing systems with scheduled arrivals, i.e., appointment systems, are typical for frontal service systems, e.g., health clinics. An aspect of customer behavior that influences the overall efficiency of such systems is the phenomenon of no-shows. The consequences of no-shows cannot be...

Persistent link: https://www.econbiz.de/10009209413

Effects of clinical characteristics on successful open access scheduling

Kopach, Renata; DeLaurentis, Po-Ching; Lawley, Mark; … - In: Health Care Management Science 10 (2007) 2, pp. 111-124

patients on longer term appointment scheduling, (3) provider care groups, and (4) overbooking. Discrete event simulation …

Persistent link: https://www.econbiz.de/10005716917

Using client-variance information to improve dynamic appointment scheduling performance

Rohleder, Thomas R.; Klassen, Kenneth J. - In: Omega 28 (2000) 3, pp. 293-302

areas where this is most important is appointment scheduling systems. Recent research has indicated that using information … realistic, dynamic appointment-scheduling environment is developed and used to analyze several scheduling rules. Additional … appointment scheduling period, traditional rules like first-call-first-appointment perform better on client appointment request …

Persistent link: https://www.econbiz.de/10005358456