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A flexible architecture for call centers with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International Journal of Production Economics
159
(
2015
)
C
,
pp. 192-207
with
asymmetric
parameters
: unbalanced workload, different service requirements, a predominant customer type, unbalanced …
Persistent link: https://www.econbiz.de/10011116423
Saved in:
2
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
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