to explore several aspects of digital banking services, analyze user expectations, evaluate risks, and gauge how … identified digital banking services as the most important factor when choosing a bank. Furthermore, the results of the study … revealed which perceived characteristics and expectations of digital banking services create the highest levels of customer …

have been using digital banking services in Vietnam. Those respondents were recruited through convenience sampling …, and the perceived risk of COVID-19 affect the acceptance of digital banking services. Furthermore, the perceived risk of … COVID-19 has the most significant impact on the acceptance of digital banking services, followed by effort expectancy …

The number of users of digital banking services has grown in recent decade, since digital banking services are being … done easier, faster and at lower cost than banking services performed in a traditional face-to-face manner. Banks should … for unbanked younger generations. The aim of this paper is to reveal student's perception of digital banking services in …