We consider customers' choice behavior in online appointment systems. In three online experiments, we investigate whether and to what extent customers are impacted by the number of available slots by asking subjects to choose between two providers of several service areas with different...

Human operators will remain to play an essential role in picker-to-parts order picking systems despite increasing digitalization and automation of warehouse processes. While manual order picking is a laborious and cost-intensive task in warehousing, it is extensively examined in the logistics...