Ali, Attia Abdelkader; Andrei, Andreia Gabriela; … - In: Journal of business economics and management 26 (2025) 1, pp. 164-185
The study addresses the recovery from service failures in online banking. It focuses on the three dimensions of perceived recovery justice - namely, distributive justice (DJ), procedural justice (PJ), and interactional justice (IJ) - and investigates their impact on post-recovery satisfaction...