Thorhallur Gudlaugsson; Unnar Theodorsson - In: Administrative Sciences : open access journal 15 (2025) 7, pp. 1-16
This study explores the link between brand image and Net Promoter Score (NPS) in Iceland's banking sector using data … brand image, especially in financial services, remains unclear. Drawing on repeated cross-sectional data (n = 1504), we … recommend it. The findings offer both theoretical and practical value: they reinforce the role of brand image in driving …