Search Results - subject:"Business Process mining"

A hybrid machine learning with process analytics for predicting customer experience in online insurance services industry

Akhavan, Fatemeh; Hassannayebi, Erfan - In: Decision analytics journal 11 (2024), pp. 1-16

It is essential to innovate and improve service levels by predicting possible process outcomes due to the growth of online service providers. This study estimates the customer satisfaction level based on customer experience analysis. In doing so, we answer recent calls for research about a more...

Persistent link: https://www.econbiz.de/10015101686

Multi-paradigm process mining : retrieving better models by combining rules and sequences

De Smedt, Johannes; De Weerdt, Jochen; Vanthienen, Jan - 2014

Persistent link: https://www.econbiz.de/10010424260

The state-of-the-art of business process mining challenges

R'bigui, Hind; Cho, Chiwoon - In: International journal of business process integration … 8 (2017) 4, pp. 285-303

Persistent link: https://www.econbiz.de/10011856381

Process mining: from theory to practice

Turner, Chris J.; Tiwari, Ashutosh; Olaiya, Richard; … - In: Business Process Management Journal 18 (2012) 3, pp. 493-512

Purpose – The purpose of this paper is to present a comparison of a number of business process mining tools currently … available in the UK market. An outline of the practice of business process mining is given, along with an analysis of the main … has been completed to establish the main commercial business process mining tool vendors for the market. A literature …

Persistent link: https://www.econbiz.de/10014687941