Purpose In recent years, the robotic process automation (RPA) technology, a software-based method to automate routine tasks in business processes, has gained significant interest and adoption. However, many implementation projects fail and current literature lacks a synthesis and comprehensive...

Purpose Although businesses continue to take up artificial intelligence (AI), concerns remain that companies are not realising the full value of their investments. The study aims to provide insights into how AI creates business value by investigating the mediating role of Business Process...

This article aims to identify the main approach to robotic process automation (RPA) method and trends in the scientific literature in the field of RPA. Moreover, this analysis is needed to build a model of automation of a certain class of business processes. The author focuses on an analysis of...

Chapter 1 - Introduction to the administrative approach to process management -- Chapter 2 - Discerning between functional management and business process management -- Chapter 3 - Management by Business Process Technical Vocabulary -- Chapter 4 - Ontologies and Techniques for Business Process...