//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"New technology, work and employment"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Call Center"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Call centre
15
Callcenter
15
Arbeitsbedingungen
4
India
4
Indien
4
Working conditions
4
Arbeitsmobilität
2
Arbeitsorganisation
2
Arbeitspsychologie
2
Australia
2
Australien
2
Employee performance appraisal
2
Gesundheitsversorgung
2
Gewerkschaft
2
Großbritannien
2
Health care
2
Labour mobility
2
Leadership
2
Leistungsbeurteilung
2
Nursing profession
2
Organizational psychology
2
Personalführung
2
Pflegeberufe
2
Trade union
2
USA
2
United Kingdom
2
United States
2
Work organization
2
call centres
2
Arbeitsgestaltung
1
Arbeitsgruppe
1
Arbeitszufriedenheit
1
Auslandsverlagerung
1
BPO
1
Business Process Outsourcing
1
Business process management
1
Coaching
1
Comparison
1
Customer service
1
Dienstleistungsqualität
1
more ...
less ...
Type of publication
All
Article
15
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Bibliografie enthalten
1
Bibliography included
1
Case study
1
Fallstudie
1
Language
All
English
15
Author
All
Scholarios, Dora
3
Taylor, Phil
3
D'Cruz, Premilla
2
Noronha, Ernesto
2
Russell, Bob
2
Ball, Kirstie S.
1
Barnes, Alison
1
Blank, Elad
1
Burgess, John
1
Connell, Julia
1
Deery, Stephen
1
Elston, Mary Ann
1
Fältholm, Ylva
1
Gabe, Jonathan
1
Hannif, Zeenobiyah
1
Jansson, Anna
1
Lund, John R.
1
Margulis, Stephen T.
1
McDonnell, Anthony
1
Mueller, Frank
1
Nath, Vandana
1
Raz, Aviad E.
1
Rijckevorsel, Adrie͏̈nne van
1
Schalk, René
1
Smith, Chris
1
Thite, Mohan
1
Valsecchi, Raffaella
1
Walsh, Janet
1
Wigman, Bert
1
Winiecki, Don
1
Wright, Christopher
1
more ...
less ...
Published in...
All
New technology, work and employment
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Management Science
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & Service Operations Management
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
more ...
less ...
Source
All
ECONIS (ZBW)
15
Showing
1
-
10
of
15
Sort
Relevance
Date (newest first)
Date (oldest first)
1
"From boom to where?" : the impact of crisis on work and employment in Indian BPO
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
29
(
2014
)
2
,
pp. 105-123
Persistent link: https://www.econbiz.de/10011291128
Saved in:
2
Voices from higher up the ladder : exploring the team leader role in call centres
McDonnell, Anthony
;
Connell, Julia
;
Hannif, Zeenobiyah
; …
- In:
New technology, work and employment
28
(
2013
)
2
,
pp. 145-159
Persistent link: https://www.econbiz.de/10010210501
Saved in:
3
Why do off-shored Indian call centre workers want to leave their jobs?
Deery, Stephen
;
Nath, Vandana
;
Walsh, Janet
- In:
New technology, work and employment
28
(
2013
)
3
,
pp. 212-226
Persistent link: https://www.econbiz.de/10010231748
Saved in:
4
Electronic monitoring and surveillance in call centres : a framework for investigation
Ball, Kirstie S.
;
Margulis, Stephen T.
- In:
New technology, work and employment
26
(
2011
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10009235511
Saved in:
5
Gender, choice and constraint in call centre employment
Scholarios, Dora
;
Taylor, Phil
- In:
New technology, work and employment
25
(
2010
)
2
,
pp. 101-116
Persistent link: https://www.econbiz.de/10008905084
Saved in:
6
The next available agent : work organisation in Indian call centres
Thite, Mohan
;
Russell, Bob
- In:
New technology, work and employment
25
(
2010
)
1
,
pp. 2-18
Persistent link: https://www.econbiz.de/10003958119
Saved in:
7
Indian call centres and business process outsourcing : a study in union formation
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 19-42
Persistent link: https://www.econbiz.de/10003822610
Saved in:
8
Enabling "managed activism" : the adoption of call centres in Australian, British and US trade unions
Lund, John R.
;
Wright, Christopher
- In:
New technology, work and employment
24
(
2009
)
1
,
pp. 43-59
Persistent link: https://www.econbiz.de/10003822617
Saved in:
9
"We are nurses, we are supposed to care for people" : professional values among nurses in NHS Direct call centres
Mueller, Frank
;
Valsecchi, Raffaella
;
Smith, Chris
; …
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 2-16
Persistent link: https://www.econbiz.de/10003761585
Saved in:
10
Telephone advisory services : nursing between organisational and occupational professionalism
Fältholm, Ylva
;
Jansson, Anna
- In:
New technology, work and employment
23
(
2008
)
1/2
,
pp. 17-29
Persistent link: https://www.econbiz.de/10003761587
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->