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Call centre
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Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Customer Relationship Management : the ultimate guide to efficient use of CRM
3
Case studies on outsourcing trends ; Vol. 1
2
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
2
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
2
Organizing and managing in the era of globalization
2
Technology mediated service encounters
2
Work and life in the global economy : a gendered analysis of service work
2
2006 Business & Economics Society International Conference ; Vol. 1
1
3rd International Conference on Global Interdependence and Decision Sciences, December 28-30, 2009, Hyderabad, India
1
55plus Marketing : Zukunftsmarkt Senioren
1
Acceptance and mindfulness at work : applying acceptance and commitment therapy and relational frame theory to organizational behavior management
1
Achieving competitive advantage through quality management
1
Advances in services innovations
1
Aktuelle Forschungsfragen im Dienstleistungsmarketing : [Workshop Dienstleistungsmarketing 2008]
1
Analytical and stochastic modelling techniques
1
Arbeit und Lebensstandard
1
Arbeiten für wenig Geld : Niedriglohnbeschäftigung in Deutschland
1
Banken im Wandel : Direktbanken und Direct Banking
1
Base of the Pyramid and Business Process Outsourcing Strategies : In the Age of SDGs
1
Bausteine für ein neues Gesundheitswesen ; [Hauptbd.]
1
Beiträge zum 16. Interuniversitären Doktorandenseminar Wirtschaftsinformatik (IDS 2012)
1
Beiträge zur Dienstleistungsmarketing-Forschung : aktuelle Forschungsfragen und Forschungsergebnisse ; [14. Workshop Dienstleistungsmarketing 2010]
1
Beschäftigte in der Globalisierungsfalle?
1
Betriebliche Tertiarisierung : der ganzheitliche Wandel vom Produktionsbetrieb zum dienstleistenden Problemlöser
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Brain drain or brain gain? : changes of work in knowledge-based societies ; [International Workshop "Changes of work in knowledge-based societies" which was held in May 2009 ... in Karlsruhe, Germany]
1
Building intuition : insights from basic operations management models and principles
1
Business process management : 4th international conference, BPM 2006, Vienna, Austria, September 5 - 7, 2006 ; proceedings
1
Call Center für kleine und mittlere Unternehmen : Erfolgsfaktor im regionalen und überregionalen Wettbewerb; Reader zur Tagung in Flensburg am 15. März 2000
1
Challenging the market : the struggle to regulate work and income
1
Computational techniques for banking and risk management
1
Creating the productive workplace
1
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
1
Customer service : empowerment and entrapment
1
Demografischer Wandel : Aufbruch in eine altersgerechte Arbeitswelt
1
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ECONIS (ZBW)
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1
The burden and autonomy of women in the IT-BPO industry in Metropolitan Manila : under the COVID-19 pandemic
Ota, Makiko
- In:
Base of the Pyramid and Business Process Outsourcing …
,
(pp. 171-190)
.
2023
Persistent link: https://www.econbiz.de/10014245428
Saved in:
2
Calling for a multisensory perspective on customer service co-creation
Fließ, Sabine
;
Dyck, Stefan
;
Volkers, Maarten
- In:
Perspektiven des Dienstleistungsmanagements : aus Sicht …
,
(pp. 77-104)
.
2020
Persistent link: https://www.econbiz.de/10012224469
Saved in:
3
Innovative
call
center
applications focused on financial marketing in the Turkish banking sector
Dinçer, Hasan
;
Mengir, Ayşe
- In:
Handbook of research on decision-making techniques in …
,
(pp. 145-171)
.
2020
Persistent link: https://www.econbiz.de/10012292537
Saved in:
4
Supportive culture : a transformational strategy
Verma, Monica
- In:
Transforming organizations through flexible systems …
,
(pp. 177-188)
.
2020
Persistent link: https://www.econbiz.de/10012127697
Saved in:
5
Optimal size of a rental inventory with items available from a secondary source : a model with non-stationary probabilities
Epstein, Leonardo D.
;
González, Eduardo
;
Sepúlveda, Abdón
- In:
Operations research and systems : XVIII …
,
(pp. 371-390)
.
2020
Persistent link: https://www.econbiz.de/10012167858
Saved in:
6
Callings
Duffy, Ryan D.
;
England, Jessica W.
;
Dik, Bryan J.
- In:
The Oxford handbook of meaningful work
.
2019
Persistent link: https://www.econbiz.de/10012884833
Saved in:
7
Globalizing politeness? : towards a globalization-sensitive framework of mediated service encounters
Hultgren, Kristina
- In:
Technology mediated service encounters
,
(pp. 97-119)
.
2019
Persistent link: https://www.econbiz.de/10012057344
Saved in:
8
Call centre service encounters : second-language users, conversationalisation, (im)politeness and discursive practices
Mugford, Gerrard
- In:
Technology mediated service encounters
,
(pp. 145-169)
.
2019
Persistent link: https://www.econbiz.de/10012057346
Saved in:
9
Finding their voice : call centre employees in a continuous service delivery context
Burgess, John
;
Connell, Julia
;
McDonnell, Anthony
- In:
Employee voice at work
,
(pp. 169-181)
.
2019
Persistent link: https://www.econbiz.de/10012002536
Saved in:
10
Dispositionelle Stressreaktivität, Ressourcen und chronischer Stress im Dienstleistungsbereich
Wendland, Alexander
;
Jansen, Lars J.
- In:
Demografischer Wandel : Aufbruch in eine altersgerechte …
,
(pp. 69-85)
.
2018
Persistent link: https://www.econbiz.de/10011787330
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