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Search: subject:"Call Center"
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Subject
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Callcenter
998
Call centre
964
Call Center
185
Deutschland
128
Germany
117
Beziehungsmarketing
111
Relationship marketing
111
India
110
Indien
109
Theorie
97
Kundenservice
95
Theory
94
Customer service
93
Dienstleistungsqualität
84
Service quality
84
Arbeitszufriedenheit
77
Outsourcing
77
Unternehmen
77
Arbeitsbedingungen
74
Warteschlangentheorie
72
Job satisfaction
70
Queueing theory
68
Human Resource Management
64
Personalmanagement
64
USA
63
United States
60
Working conditions
59
Customer satisfaction
48
Kundenzufriedenheit
48
Management
48
Großbritannien
46
United Kingdom
45
Arbeitskräfte
38
Workforce
38
Australia
33
Australien
33
Consumer behaviour
32
Konsumentenverhalten
32
Emotion
31
Arbeitsorganisation
30
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Online availability
All
Free
204
Undetermined
166
Type of publication
All
Article
725
Book / Working Paper
495
Journal
7
Other
3
Type of publication (narrower categories)
All
Article in journal
509
Aufsatz in Zeitschrift
509
Aufsatz im Buch
159
Book section
159
Graue Literatur
79
Non-commercial literature
79
Working Paper
66
Arbeitspapier
59
Hochschulschrift
44
Thesis
41
Collection of articles of several authors
21
Sammelwerk
21
Case study
20
Fallstudie
20
Aufsatzsammlung
13
Dissertation u.a. Prüfungsschriften
12
Konferenzschrift
8
Article
6
Amtsdruckschrift
5
Government document
5
Advisory report
4
Collection of articles written by one author
4
Guidebook
4
Gutachten
4
Ratgeber
4
Sammlung
4
Bibliographie
3
Conference paper
3
Konferenzbeitrag
3
Wörterbuch
3
Conference proceedings
2
Glossar enthalten
2
Glossary included
2
Reprint
2
Bibliografie enthalten
1
Bibliography included
1
Erlebnisbericht
1
Forschungsbericht
1
Kartenmaterial
1
Lehrbuch
1
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Language
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English
846
German
317
Undetermined
56
French
5
Italian
3
Spanish
3
Russian
1
Swedish
1
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Author
All
Doellgast, Virginia
17
Connell, Julia
14
Weinkopf, Claudia
14
Burgess, John
13
Holtgrewe, Ursula
13
D'Cruz, Premilla
12
Noronha, Ernesto
12
Russell, Bob
12
Taylor, Phil
12
Jouini, Oualid
11
L'Ecuyer, Pierre
11
Sauermann, Jan
11
Mirchandani, Kiran
10
Stolletz, Raik
10
Gans, Noah
9
Helber, Stefan
9
Schietinger, Marc
9
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Kumar, Anuj
8
Mandelbaum, Avishai
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Shumsky, Robert A.
8
Sutter, Matthias
8
Akşin, Zeynep
7
Bhulai, Sandjai
7
Bittner, Susanne
7
Dallery, Yves
7
Grip, Andries de
7
Hannif, Zeenobiyah
7
Menzler-Trott, Eckart
7
Pinker, Edieal J.
7
Scupin, Yvonne
7
Shen, Haipeng
7
Wieland, Rainer
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
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Institution
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Universität <Wuppertal> / Fachbereich Wirtschafts- und Sozialwissenschaften
7
National Bureau of Economic Research
5
Rationalisierungs- und Innovationszentrum der Deutschen Wirtschaft
5
Ecmc, Europäisches Zentrum für Medienkompetenz <Marl>
4
Call-Center-Forum Deutschland
3
Faculteit Economie en Bedrijfskunde, Universiteit Gent
3
Deutscher Direktmarketing-Verband
2
Institut Arbeit und Technik <Gelsenkirchen>
2
Institut für Wirtschaftsinformatik, Wirtschaftswissenschaftliche Fakultät
2
Mathematica Policy Research
2
Arbeiterwohlfahrt Bezirksverband Oberbayern
1
Bell Laboratories <Murray Hill, NJ>
1
Bergische Universität <Wuppertal> / Lehrstuhl für Betriebswirtschaftslehre - Rechnergestütztes Controlling
1
Books on Demand GmbH <Norderstedt>
1
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
1
Centre Interuniversitaire de Recherche en Analyse des Organisations (CIRANO)
1
Conference Exploring the Dimensions of Self-Suffiency for New Brunswick <2008, Fredericton>
1
DEUTSCHE LEASING AG <BAD HOMBURG>
1
Deutschland / Bundesministerium für Wirtschaft und Technologie
1
Development Centre of the Organisation for Economic Co-operation and Development
1
Ecmc, Europäisches Zentrum für Medienkompetenz
1
Forschungs- und Beratungsstelle Arbeitswelt <Wien>
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation <Stuttgart>
1
Gottfried Wilhelm Leibniz Universität Hannover
1
INSEAD-Wharton Alliance Center for Global Research & Development
1
INTARGIA Managementberatung GmbH
1
Initiative Neue Qualität der Arbeit
1
Innovationsforum <Berufsverband Information Bibliothek> <2000, Leipzig>
1
Institut Arbeit und Technik
1
Institut für Arbeitswissenschaft, Fabrikautomatisierung und Fabrikbetrieb <Magdeburg> / Abteilung Arbeitswissenschaft und Arbeitsgestaltung
1
Institut für Technikfolgen-Abschätzung (ITA), Österreichische Akademie der Wissenschaften
1
KGSt <Köln>
1
MMB - Michel Medienforschung und Beratung
1
New Brunswick and Atlantic Studies Research and Development Centre <Fredericton>
1
Nordrhein-Westfalen / Ministerium für Wirtschaft und Mittelstand, Energie und Verkehr
1
O. E. C. D. Development Centre
1
Prospektiv GmbH <Dortmund>
1
RWI - Leibniz-Institut für Wirtschaftsforschung
1
Southern Agricultural Economics Association - SAEA
1
Springer International Publishing
1
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Published in...
All
Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
Sozialforschungsstelle Dortmund - Publikationen
13
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Management Science
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
Fachhochschule Gelsenkirchen, Institut Arbeit und Technik - Publikationen
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Arbeits- und Organisationspsychologie an der Bergischen Universität Wuppertal - Publikationen
7
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
Manufacturing & Service Operations Management
5
NBER working paper series
5
RKW Rationalisierungs- und Innovationszentrum der deutschen Wirtschaft e.V. - Publikationen
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
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Source
All
ECONIS (ZBW)
1,001
USB Cologne (EcoSocSci)
116
USB Cologne (business full texts)
49
RePEc
45
EconStor
13
BASE
6
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41
The impact of perceived organisational support on knowledge hiding behaviour of call centre employees : a moderated mediation model
Khan, Muhammad Awais
- In:
International journal of knowledge management studies : …
13
(
2022
)
3
,
pp. 286-310
Persistent link: https://www.econbiz.de/10013419452
Saved in:
42
What is my calling? : an exploratory mixed-methods approach to conceptualizing hospitality career calling
Lee, Lindsey
;
Ponting, Sandra Sun-Ah
;
Ghosh, Ankita
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 2832-2851
Persistent link: https://www.econbiz.de/10013412821
Saved in:
43
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
44
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
45
Dynamized routing policies for minimizing expected waiting time in a multi-class multi-server system
Nourbakhsh, Vahid
;
Turner, John
- In:
Computers & operations research : and their …
137
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013197619
Saved in:
46
ITES-BPO industry in India : socio-economic dimensions
Gera, Ranjana A.
-
2022
-
First edition
Persistent link: https://www.econbiz.de/10013205495
Saved in:
47
Personalized priority policies in call centers using past customer interaction information
Hathaway, Brett Alan
;
Emadi, Seyed Morteza
;
Deshpande, …
- In:
Management science : journal of the Institute for …
68
(
2022
)
4
,
pp. 2806-2823
Persistent link: https://www.econbiz.de/10013368311
Saved in:
48
When service calls : public service motivation and calling as complementary concepts for public service
Vogel, Morgan D.
- In:
International public management journal
25
(
2022
)
4
,
pp. 620-638
Persistent link: https://www.econbiz.de/10013370406
Saved in:
49
A model for lead conversions through cold calling in startup B2B services firms in India : a sense-making derivation
Raj, Abishek Santhosh
;
Shagirbasha, Shameem
;
Madhan, Kumar
- In:
South Asian journal of business studies
11
(
2022
)
3
,
pp. 370-384
Persistent link: https://www.econbiz.de/10013373024
Saved in:
50
A latent profile analysis of living a calling, burnout, exploitation, and work-life imbalance
Shin, Joo Yeon
;
Kim, Eunseok
;
Ahn, Jina
- In:
Journal of career development
49
(
2022
)
4
,
pp. 816-830
Persistent link: https://www.econbiz.de/10013396048
Saved in:
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