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~subject:"Customer orientation"
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Customer orientation
call centers
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many-server queues
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European journal of marketing : EJM
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Service workers' job performance : the roles of personality traits, organizational identification, and customer orientation
He, Hongwei
;
Wang, Weiyue
;
Zhu, Weichun
;
Harris, Lloyd C.
- In:
European journal of marketing : EJM
49
(
2015
)
11/12
,
pp. 1751-1776
Persistent link: https://www.econbiz.de/10011449315
Saved in:
2
Effects of competitive psychological climate, work-family conflict and role conflict on customer orientation : the case of call center employees in India
Sahadev, Sunil
;
Seshanna, Sudarshan
;
Purani, Keyoor
- In:
Journal of Indian business research
6
(
2014
)
1
,
pp. 70-84
Persistent link: https://www.econbiz.de/10010491871
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