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Search: subject:"Callcenter"
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Callcenter
1,004
Call centre
964
Deutschland
127
Germany
117
Beziehungsmarketing
112
Relationship marketing
111
India
110
Indien
109
Call Center
102
Theorie
95
Theory
94
Customer service
93
Kundenservice
93
Dienstleistungsqualität
84
Service quality
84
Outsourcing
75
Arbeitszufriedenheit
74
Unternehmen
74
Job satisfaction
70
Warteschlangentheorie
69
Queueing theory
68
Arbeitsbedingungen
67
Human Resource Management
64
Personalmanagement
64
USA
63
United States
60
Working conditions
59
Customer satisfaction
48
Kundenzufriedenheit
48
Großbritannien
46
United Kingdom
45
Management
44
Arbeitskräfte
38
Workforce
38
Australia
33
Australien
33
Consumer behaviour
32
Konsumentenverhalten
32
Emotion
31
Arbeitsorganisation
29
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Free
152
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144
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Article
673
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Journal
7
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509
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79
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59
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44
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English
823
German
262
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Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Gans, Noah
8
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shen, Haipeng
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Helber, Stefan
6
Holst, Hajo
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
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Institution
All
National Bureau of Economic Research
5
Ecmc, Europäisches Zentrum für Medienkompetenz <Marl>
4
Call-Center-Forum Deutschland
3
Deutscher Direktmarketing-Verband
2
Arbeiterwohlfahrt Bezirksverband Oberbayern
1
Bell Laboratories <Murray Hill, NJ>
1
Books on Demand GmbH <Norderstedt>
1
Bundesanstalt für Arbeitsschutz und Arbeitsmedizin
1
Conference Exploring the Dimensions of Self-Suffiency for New Brunswick <2008, Fredericton>
1
Deutschland / Bundesministerium für Wirtschaft und Technologie
1
Development Centre of the Organisation for Economic Co-operation and Development
1
Ecmc, Europäisches Zentrum für Medienkompetenz
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation <Stuttgart>
1
Gottfried Wilhelm Leibniz Universität Hannover
1
INSEAD-Wharton Alliance Center for Global Research & Development
1
Innovationsforum <Berufsverband Information Bibliothek> <2000, Leipzig>
1
Institut Arbeit und Technik
1
Institut für Arbeitswissenschaft, Fabrikautomatisierung und Fabrikbetrieb <Magdeburg> / Abteilung Arbeitswissenschaft und Arbeitsgestaltung
1
KGSt <Köln>
1
MMB - Michel Medienforschung und Beratung
1
New Brunswick and Atlantic Studies Research and Development Centre <Fredericton>
1
Nordrhein-Westfalen / Ministerium für Wirtschaft und Mittelstand, Energie und Verkehr
1
O. E. C. D. Development Centre
1
Prospektiv GmbH <Dortmund>
1
RWI - Leibniz-Institut für Wirtschaftsforschung
1
Springer International Publishing
1
The Wharton Financial Institutions Center
1
USA / General Accounting Office
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Oversight
1
Universität Flensburg
1
Universität Freiburg <Schweiz> / Internationales Institut für Management in Telekommunikation
1
Universität Rostock / Lehrstuhl für Wirtschaftspädagogik
1
Vivento-Customer-Services <Bonn>
1
Workshop Arbeitsmarktpotentiale und Qualifizierungsanforderungen für Call-Center-Mitarbeiter <1997, Oberhausen, Rheinland>
1
Workshop Qualifizierung für den Call-Center-Markt <1998, Oberhausen>
1
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Published in...
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Manufacturing & service operations management : M & SOM
19
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of business research : JBR
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
International journal of services and operations management
4
NBER Working Paper
4
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Source
All
ECONIS (ZBW)
1,000
USB Cologne (EcoSocSci)
99
EconStor
5
RePEc
2
BASE
1
OLC EcoSci
1
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740
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Date (oldest first)
731
Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai
;
Koole, Ger M.
;
Pot, Auke
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
Saved in:
732
A simple staffing method for multiskill call centers
Pot, Auke
;
Bhulai, Sandjai
;
Koole, Ger M.
- In:
Manufacturing & service operations management : M & SOM
10
(
2008
)
3
,
pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
Saved in:
733
The Indian call center experience
Pal, Mahuya
;
Buzzanell, Patrice
- In:
Journal of business communication : JBC
45
(
2008
)
1
,
pp. 31-60
Persistent link: https://www.econbiz.de/10003748164
Saved in:
734
Mit modernster Contact-Center-Infrastruktur die Umsetzung der Geschäftsstrategie bei Mobi24 beschleunigen
Fischer, Dieter
;
Lüthi, Roland
- In:
Customer Relationship Management : neue …
,
(pp. 213-224)
.
2008
Persistent link: https://www.econbiz.de/10003644203
Saved in:
735
Integrating the voice of customers through call center emails into a decision support system for churn prediction
Coussement, Kristof
;
Van den Poel, Dirk
- In:
Information & management : the internat. journal of …
45
(
2008
)
3
,
pp. 164-174
Persistent link: https://www.econbiz.de/10003722273
Saved in:
736
Strategische Entscheidungsfindung zur Effizienzsteigerung im Kontakt-Center mittels dynamischer Simulation
Brown, Sam
;
Spitzer, Heiko
- In:
System Dynamics für die Finanzindustrie : simulieren …
,
(pp. 409-419)
.
2008
Persistent link: https://www.econbiz.de/10003722726
Saved in:
737
No passage to India? : initial responses of UK trade unions to call centre offshoring
Bain, Peter
;
Taylor, Phil
- In:
Industrial relations journal
39
(
2008
)
1
,
pp. 5-23
Persistent link: https://www.econbiz.de/10003690627
Saved in:
738
Improving police control rooms using simulation
Günal, M. M.
;
Onggo, S.
;
Pidd, Michael
- In:
Journal of the Operational Research Society : OR
59
(
2008
)
2
,
pp. 171-181
Persistent link: https://www.econbiz.de/10003698772
Saved in:
739
Call center outsourcing contracts under information asymmetry
Hasija, Sameer
;
Pinker, Edieal J.
;
Shumsky, Robert A.
- In:
Management science : journal of the Institute for …
54
(
2008
)
4
,
pp. 793-807
Persistent link: https://www.econbiz.de/10003701572
Saved in:
740
The impact of call center employees' customer orientation behaviors on service quality
Rafaeli, Anat
;
Ziklik, Lital
;
Doucet, Lorna
- In:
Journal of service research : JSR
10
(
2007/08
)
3
,
pp. 239-255
Persistent link: https://www.econbiz.de/10003705587
Saved in:
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