Kaluza, Isabel; Voigt, Guido; Haase, Knut; Dietze, Antonia - In: Schmalenbach Journal of Business Research (SBUR) 76 (2024) 3, pp. 397-432
We revisit a service provider's problem to match supply and demand via an online appointment system such as a doctor in the health care sector. We identify in a survey that an extensive set of available appointments leads to significantly less demand because customers infer a lower quality of...
