Search Results - subject:"Citizen-Orientation"

The Development of Citizen Oriented Informatics

IVAN, Ion; SACUIU, Leonard; MILODIN, Daniel; GEORGESCU, … - In: Informatica Economica 14 (2010) 4, pp. 183-195

We define the concept of citizen-oriented computer application. Quality characteristics are set for computer applications developed in the conditions of citizen-oriented computing and outline the development cycle for these applications. It defines the conditions of existence for...

Persistent link: https://www.econbiz.de/10009416284

Austerity Programs and Services Quality Within Italian Municipalities. An Exploration of Trends and Evolving Practices

Francesca, Magno; Fabio, Cassia - In: Economia dei Servizi (2013) 3, pp. 239-258

limited negative effects on service quality and on citizen orientation within Italian local municipalities. The reduction of … of this paper is to investigate whether the current austerity programs are negatively affecting municipal citizen … orientation and service quality. The study is based on the longitudinal analysis of data we collected in 2010 and 2012 from …

Persistent link: https://www.econbiz.de/10010950550

Classification Criteria for the AIOC Target Group Members

Vintila, Bogdan - In: Knowledge Horizons - Economics 2 (2010) 2, pp. 62-71

The paper proposes classification criteria for the members of the target group of citizen oriented applications. The citizen oriented informatics applications differ from the traditional applications through many aspects such as: receiver, number of users, availability, platform independence,...

Persistent link: https://www.econbiz.de/10010691605

A Bayesian Approach to Knowledge Based Authentication in Citizen Oriented Applications

Palaghita, Dragos; Vintila, Bogdan; Doinea, Mihai - In: Knowledge Horizons - Economics 1 (2009) 2, pp. 24-37

Authentication methods for informatics applications are presented. The functioning mechanism of the knowledge based authentication is analyzed. The implications of the knowledge based authentication in informatics applications are analyzed. Methods for improving the informatics applications...

Persistent link: https://www.econbiz.de/10010895435

Public administrators' engagement in services co-creation : factors that foster and hinder organisational learning about citizens

Magno, Francesca; Cassia, Fabio - In: Total quality management & business excellence 26 (2015) 11/12, pp. 1161-1172

Persistent link: https://www.econbiz.de/10011525755

Differences between public administrators' and elected officials' perspectives on the role of the citizen in service quality improvement processes

Cassia, Fabio; Magno, Francesca - In: The TQM Journal 23 (2011) 5, pp. 550-559

Purpose – According to the “New Public Management” paradigm, citizens are viewed as active participants through all the different steps of service planning and provision. Nonetheless, citizens' involvement is still far from being systematically applied within local governments. The purpose...

Persistent link: https://www.econbiz.de/10015031963