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Search: subject:"Cognitive-affective-normative theory"
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Cognitive-affective-normative theory
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Consumer behaviour
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Dienstleistungsqualität
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Generation Z
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Elgammal, Islam Mahmoud Yousef
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International journal of retail and distribution management
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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Osakwe, Christian Nedu
;
Říha, David
;
Elgammal, Islam …
- In:
International journal of retail and distribution management
52
(
2024
)
13
,
pp. 103-120
Persistent link: https://www.econbiz.de/10015162579
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