Purpose – The nature of narrative is important, and with the development of awareness of knowledge processes, it becoming more important. In particular its notions can be enhanced by examining it in terms of antenarrative. Ultimately the paper aims to explore the relationship between narrative...

Purpose – The purpose of this paper is to compare the impact of the quality of employee enablers (in this case measured by the quality of the communication relationship between local government employees and supervisors) with the ideal “high quality social capital network” on the quality...

Purpose – The obfuscation hypothesis suggests that under‐performing firms will tend to obscure the meaning of their corporate narratives by deliberately adopting a textual complexity, most readily apparent through poor readability and the use of unnecessarily difficult language. This paper...

Purpose – The paper aims to analyse the nature of business communication and its influence on relationships development between Hong Kong Chinese intermediaries sourcing from Mainland Chinese sellers involved in manufacturing for sale to Western buyer firms. Design/methodology/approach – A...

Purpose – The aim of the article is to explore the dynamics of the management consulting process for small firms as an outcome of interactive processes. Design/methodology/approach – The explorative study is based on a summary sketch of an interactive research project (LOS) in which small...

Purpose – The purpose of the study is to examine the use of the web as a means of stakeholder engagement and as part of a strategy for communicating to stakeholders particularly on social and environmental performance. Design/methodology/approach – A postal questionnaire was sent to over one...

Purpose – To identify factors of decisive importance relating to communicative processes within companies and organisations, where communication across levels is essential not only for efficiency and effectiveness, but also because conditions are particularly challenging....

Purpose – The obfuscation hypothesis suggests that under-performing firms will tend to obscure the meaning of their corporate narratives by deliberately adopting a textual complexity, most readily apparent through poor readability and the use of unnecessarily difficult language. This paper...

Purpose – The purpose of research is to examine the communication optimization theory by comparing two business process representation approaches and related redesign guidelines through an experiment. Design/methodology/approach – The experiment examined two process representation approaches...

Purpose – The purpose of this paper is to describe a communication reference framework in order to understand and support the implementation of ICT in corporate communication from a local perspective. Design/methodology/approach – A practical framework was developed. Based on this, recent...