Introduction -- Foundations of Artificial Intelligence and Conversational Agents -- Emotions and Their Relevance for Service Research -- Overview of Current Literature -- Conceptual Developments and Empirical Investigations -- General Discussion -- Implications and Limitations -- References.

Purpose When evaluating a booking enquiry, hosts rely on peer-to-peer (P2P) accommodation platforms (P2PAP) to make an informed decision. Consequently, accepting or rejecting a booking is influenced by the capacity of the P2PAP to convey to hosts valuable information about guests. This study...