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  • Search: subject:"Consistent fuzzy preference relations method"
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Analytic network process 1 Consistent fuzzy preference relations method 1 Customer services quality 1 Electronic commerce 1 Electronic service quality 1 Interdependence perspective 1 Travel web site 1 Web sites 1
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research-article 1
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English 1
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Hsu, Tsuen‐Ho 1 Hung, Li‐Chu 1 Tang, Jia‐Wei 1
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Online Information Review 1
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The multiple criteria and sub‐criteria for electronic service quality evaluation : An interdependence perspective
Hsu, Tsuen‐Ho; Hung, Li‐Chu; Tang, Jia‐Wei - In: Online Information Review 36 (2012) 2, pp. 241-260
fuzzy preference relations method with the analytic network process (ANP) technique, to evaluate e‐SQ by using senior … network structure for e‐SQ evaluation. Then a method and three phases of measurement are proposed that combine the consistent …
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